Help Centre

How Can We Help?

Find answers to common questions, explore our guides, or get in touch with our support team.

FAQ

Frequently Asked Questions

Quick answers to the questions we get asked the most.

Account & Setup

Visit our signup page and choose whether you're a musician or curator. Fill in your details, verify your email, and you're ready to go.

Currently, each account is tied to one role. If you need both, you can create separate accounts with different email addresses.

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email address.

Campaigns

Campaign duration depends on your package: Standard (7 days), Advanced (14 days), or Pro (30 days). Results typically start appearing within 48-72 hours.

Once a campaign is submitted and curators begin reviewing, it cannot be cancelled. Please review your submission carefully before confirming.

If curators decline your submission, you'll receive detailed feedback. Our team monitors placement rates to ensure fair outcomes.

Payments

We accept bank transfers, card payments via Paystack, and mobile money. All prices are in Nigerian Naira (₦).

Curators are paid weekly for completed reviews and placements. Payments are processed every Monday for the previous week's work.

Yes, we offer refunds under specific conditions. Visit our refund policy page for full details.

Still need help?

Our support team is here to assist you. Reach out and we'll get back to you as soon as possible.

We typically respond within 24-48 hours.